At Gleim's we not only talk about the Golden Rule...

...we try to live it!

In 1958 Arthur Gleim wrote the following letter to our customers. Its sentiment and values still apply today.

Dear Friends,

Ever look through the family album on a Sunday afternoon?

We did it in the Gleim family the other day. Came across some pictures of our first store in Palo Alto in 1931. Then our move to larger quarters. And finally to our expansion into three stores.

We also came across a little item we published in 1947 - "Our Code of Ethics." It was a rather simple statement. Seven points. But summed up, it really said we hoped to run our business by the Golden Rule. We got to thinking that, despite all the physical changes, our code hasn't changed and perhaps the ever widening reputation we have enjoyed bears a direct relation to that fact.

Your continued patronage has brought us a success we never dreamed of in 1931. Yet we're still a family business. We think there's still a place for the kind of personal integrity and personal responsibility that's possible in a family business. We suspect you share this feeling.

We expect to see more new developments - new store designs, new display methods, new and better aids to diamond testing. To the extent that they represent real progress, we expect to change with the times so that we can give you the best of service. At the same time we pledge that we'll abide by the creed that we turned up in our album from 1947. As we look back it seems more important to our satisfaction - and yours, than any other factor in our business.

Sincerely yours,

Arthur Gleim

Gleim the Jeweler Services

Estate Jewelry
We'll make an offer for purchase or consignment (at no obligation) on selected items you no longer wear that may enhance our collection.

Goldsmith
Our highly-trained artisans repair and handcraft jewelry in our own workshops.

Jewelry Repair
We have on-site jewelers at each location who can do a wide range of repairs on jewelry of all kinds and who handle the great majority of our repairs. These include ring sizing, gemstone setting, reinforcement of prongs and mountings, repairing breaks in chains and bracelets, refinishing jewelry items, soldering charms, restringing pearls and beads and many other tasks. Estimates are provided at no charge.

Appraisals
If you insure any of your jewelry, you know that you need to have it appraised for replacement value. We have provided appraisal services for insurance, estate settlement, or resale value for many years.

Custom Design
We work with custom designers who can interpret your own ideas for creating a unique item, whether using gems you already have or creating something from scratch.

AGS Accredited Gem Laboratories
Precious gemstones are examined and evaluated by our professionals.

Watchmaker & Watch Repair
Did you know that watches, like your automobile, periodically need servicing? After several years, the lubricants dry up and create excessive wear on the movement. We can service and repair many different kinds of watches, using either our onsite repair expert or our experienced outside trade shops. We also replace batteries for many different kinds of watches, often while you wait.

Diamond & Gem Polishing & Recutting
Do you have a gemstone which is chipped or damaged? Often, this can be recut or polished to bring back its full beauty. We work with skilled and reliable outside trade shops to provide this service. And very often this kind of repair is covered by your insurance policy.

Wish List
Not sure what to get as a gift? Suggest to your favorite recipient that she or he stop by one of our stores to browse and make a list of some of the items they like. This way you know whatever you select will be well-received.

Free Cleaning & Inspection
We'll clean and check your jewelry while you wait.

Convenient Terms
Use your credit card or open a personal account.

Professional Speakers Available
Do you belong to a club or civic organization which looks for interesting programs? We can deliver presentations for any size group on any jewelry-related topic. Our goal is to make it fun, informative, and memorable. We have spoken to many different organizations: Rotary, Kiwanis, Lions, PEO, AAUW, book clubs, gem and mineral groups, antique collector clubs, and many many others. Call 650-323-1331 to arrange a free speaker for your own group.

Expert Staff

The family of men and women who work at Gleim's takes great personal pride in their knowledge, experience, and special training. As members of the American Gem Society (AGS) for over forty years, we holdthe highest educational qualifications available in the jewelry industry. The AGS is dedicated to promoting professional knowledge, high ethical standards, and consumer protection. Every member of our staff is encouraged to pursue professional education. Gleim's Registered Jewelers, Certified Gemologists, and Certified Gemologist Appraisers earned their titles through rigorous independent testing and certification by the AGS, and must be re-certified each year to maintain their titles. Our gem laboratories also meet the high standards demanded by the AGS.